ExpandNet-WHO - Beginning with the end in mind - 2011
ExpandNet-WHO Practical Guide published
Let’s call 9123!   The user-friendly and cost effective telephone service is not only providing health-related information but making a difference in the lives of its users.
Razia, a 35 year old, mother of 3 and a resident of Korangi, called the helpline 9123. She complained of weakness, body aches and mood swings. After following her history with algorithms and summaries, it was observed she had an IUCD placed since past five years but was not counseled on its expiry and methods of removal. The IUCD had expired and causing severe problems.
Kaneez Zehra – A call agent at Aman Telehealth – informed her that her symptoms are due to over use. Hence, the caller was referred to a nearby family planning facility where it was removed. In the meanwhile, her husband used condoms. After clinical follow-ups she was counseled through outbound calls. The service provider offered her a basket of choices. Later on, she opted for an implant.